1) RETURN/REFUND POLICY
– All sales are final.
– No refund on not suitable or change mind situation.
– No cash refund on any defective items. We will exchange accordingly.
– Item purchased cannot be exchange with other product.
– All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
– Customer can return damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
– In all cases, the items returned must be in their original condition, UNWORN, UNUSED, UNALTERED. The goods will be inspected once received.
– If received incomplete orders, please inform our team within 7 days after receive the parcel.
– We do have warranty for certain product (electronic part only), any problem after purchase, please send back the item for repair process.
2) CANCELLATION POLICY
– Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
3) DELIVERY POLICY
– All orders are dispatched and delivered by designated courier from Monday – Friday, excluding weekends and public holidays
– Order confirmation and closing time before 11am (Pos Laju, Pos Malaysia) / 1pm (gdex) from Monday to Friday (except public holidays and considered the next business working day where applicable).
– During peak online sales & promotional periods, orders and deliveries may take longer.
– If the packaging seal is opened or damaged, DO NOT accept the parcel, please inform our team.
– Saunaku will not responsible on missing parcel/lateness/return back due to third party delivery partner. However we will help you in the process to track and inquire your parcel.